Control towers · 04 / 20
Single-store lite tower
A compact three-pane console sized for an 800-orders-a-month storefront.
What actually changes
Run day-to-day ops on one screen sized for your store, not a platform built for someone bigger.
A single-brand store either does without an operations view entirely or pays for a multi-brand platform it doesn't need.
See open orders, return reasons, and the support queue together without switching tools
Spot which return reason is spiking before it becomes your biggest cost driver
Track support SLA countdowns without anyone chasing tickets by hand
What was built
A lite console: order list, return-reason breakdown, and a support queue with SLA countdowns.
Result
3
panes, one screen
The mechanics
How this actually runs, step by step.
- 1Orders, returns, and tickets are linked by order ID, not looked up separately.
- 2Return reasons are tagged at intake so patterns show up without a manual review.
- 3Ticket SLA countdowns are computed from when the ticket opened, not when someone checks.
Order statusReturn reasonsTicket SLA