One control tower for your single storefront.
You don't need a multi-brand platform to stop losing track of orders. A right-sized control tower for a single storefront — order tracking, returns, and CX, all connected.
- Fits up to
- ~1,000 ord/mo
- CX response
- SLA-timed
- COD recon
- Automated
What's included
Right-sized for one storefront, not ten
The same order-to-fulfillment discipline as the multi-brand build, scoped to what a single-brand D2C business actually needs.
Order-to-doorstep tracking
Every order followed from your storefront through the courier to the customer's door, on one screen.
Returns & refunds visibility
Return requests, pickup status, and refund processing tracked end to end — not scattered across three tools.
CX-linked support
Support tickets tied directly to the order record, so your CX team never has to ask 'which order was that?'
Automated customer updates
Order-status emails, SMS, or WhatsApp sent automatically at each stage — shipped, out for delivery, delivered.
Delivery SLA monitoring
Real-time visibility into how your courier partners are actually performing for this storefront.
COD reconciliation
Cash-on-delivery remittance matched against courier payout reports automatically, discrepancies flagged.
Possible automations
Automations for B2C tracking
A sample of what gets automated for a single-storefront operation — scoped to what actually matters for your business.
What actually changes
Where this moves your numbers
Not features for the sake of features — here's exactly what each one fixes for a single-storefront operation.
CX is pinged automatically the moment an order crosses your SLA threshold.
Instead of: SLA breaches surface only when the customer complains.
COD reconciliation runs automatically — discrepancies flagged the same day.
Instead of: COD remittance is tallied by hand against courier payout reports.
Repeat-return customers auto-tagged, so you can act before the pattern repeats.
Instead of: A customer's third return in a month goes unnoticed until it costs you again.
Every ticket carries full order history automatically — no digging required.
Instead of: CX asks 'which order was that?' on every single ticket.
A weekly delivery digest lands in your inbox automatically, every week.
Instead of: Delivery performance only gets reviewed after something's already gone wrong.
Custom email, SMS, or WhatsApp alerts, on your rules — the right person, the right threshold.
Instead of: Alerts, if they exist at all, are generic and go to everyone.
Proof, not slides
The single-storefront console, live
The actual console built for a single-brand D2C storefront, plus appointment tracking, fill-rate, courier normalization, and the freight-recon engine that checks courier bills against a rate card — all interactive, on synthetic sample data.
Single-store lite tower
~2 minA compact three-pane console sized for an 800-orders-a-month storefront.
3
panes, one screen
Appointment / delivery-slot tracking
~2 minEvery installation or delivery appointment tracked from order to completion, with reschedules and no-shows caught automatically.
%
on-schedule completion rate, tracked live
Sales order fill-rate tracking
~2 minOrdered vs. shipped, on every order — with the exact reason behind every short-shipment.
%
network fill rate, computed live
Multi-courier scan normalisation
~2 minEvery courier's own status codes, mapped into one comparable set.
9
unified statuses, all couriers
Transporter-level freight reconciliation
~2 minEvery invoice line checked against a rate card, line by line.
₹
recoverable value, surfaced
How the engagement works
Week by week, start to handover
Week 1
Discovery & scoping
Map your order-to-doorstep flow, returns process, and current courier setup.
Week 2
Data & pipeline
Connect your storefront, courier, and support-ticket data into one feed.
Weeks 2-3
Build
Order tracking, returns dashboard, and CX-linked support views, built and wired live.
Week 4
UAT & iteration
Your team tests it against real orders and returns before go-live.
Week 4
Handover
Walkthrough, documentation, and a clean handoff to your team.
Get in touch
Still tracking orders in a spreadsheet?
Let's talk about what a control tower would look like for your operation — built around how your team actually works.
Book a free 15-minute session
No pitch — just 15 minutes to understand what you're trying to solve and whether a build like this actually fits. Share two times that work and I'll confirm one.