Control towers · 19 / 20
Appointment / delivery-slot tracking
Every installation or delivery appointment tracked from order to completion, with reschedules and no-shows caught automatically.
What actually changes
Know your real on-schedule delivery rate instead of assuming most appointments hold.
Delivery and installation appointments live in a call center's notes, so nobody has an actual number for how often a promised slot holds.
See on-schedule completion, missed, and reschedule rates computed live, not estimated
Catch a category or city with a rising reschedule pattern before it becomes a trend
Track how far lead times slip once reschedules are factored in, order to completion
What was built
An appointment queue tracking every booking from order to completion, with reschedule counts, no-show detection, and lead-time tracking, filterable by status.
Result
%
on-schedule completion rate, tracked live
The mechanics
How this actually runs, step by step.
- 1Every appointment is logged the moment it's booked, carrying the order it belongs to and the promised slot.
- 2A status — Scheduled, Confirmed, Rescheduled, Completed, Missed — is tracked per appointment, not inferred after the fact.
- 3Every reschedule increments a counter and extends the tracked lead time, so a pattern of slipping dates is visible per category or city.
- 4On-schedule completion rate, missed rate, and reschedule rate are computed live from the same queue, filterable by status.
Slot trackingReschedule detectionNo-show rateLead-time analytics